Uploading products, supporting customers, tracking inventory, and providing a personalized experience take a lot of work. Furthermore, you must market your products, speed up your page load times, and handle SEO for your website. The list of tasks when running an online shop seems endless.

The good news is that, with the rise of artificial intelligence (AI) in recent years, many of these tasks can be automated, freeing you up time to focus on your company's strategic development.

In this article, you’ll find a list of 30 AI tools for ecommerce that can help you boost your business's engagement, experience, and sales.

Why you should leverage AI in 2026

Looking for AI tools means you may be past the stage of asking yourself whether you should adopt AI. Nevertheless, if you're still wondering, here are a couple of reasons why you should leverage AI in ecommerce::

1. Over 50% of eCommerce businesses have adopted AI technologies.

2. AI-driven personalized recommendations contribute to a 15-20% increase in conversion rates.

3. AI can potentially lower client acquisition costs by up to 50%.

4. AI is believed to help retailers save up to $340 billion annually.

5. AI-powered forecasting can help businesses reduce inventory costs by up to 75%.

In a nutshell:

Not adopting AI means you are losing money and further lagging behind your competitors.

Now that you are well-equipped to identify the best AI tools let’s look at some of our favorites.

Best AI tools for Ecommerce in 2026

Customer experience and personalization AI tools

1. Navigation AI by Uxify

Navigation AI by Uxify is an AI-powered web optimization solution that analyzes and predicts user behavior to preload pages your users might land on next.

Uxify’s smart solution applies AI-enhanced initial predictions on page load based on data. Then, it analyzes the user behavior, adjusts the predictions, and instructs the Speculation Rules API to prerender (or prefetch) a page before the next click happens.

This allows site owners to deliver instant browsing experiences to their users on both desktop and mobile, boosting customer engagement and conversion rates.

Best Features:

• Quick setup, all you have to do is insert a short JavaScript snippet

• Platform-agnostic, works on every website

• Leads to improvements in Core Web Vitals and engagement and conversion rates

Pricing:

• Navigation AI’s price is based on your specific business needs.

2. Lyro AI Chatbot

Lyro AI Chatbot is an innovative AI solution tailored specifically for the eCommerce sector, designed to revolutionize how online shops engage with their customers. Leveraging natural language processing (NLP) technologies, Lyro enables online retailers to provide instant, 24/7 customer support and shopping assistance across their websites.

The best part is that it continually learns from customer interactions to improve its responses and effectiveness over time, ensuring that the shopping experience improves with each visit. Also, Lyro AI can handle a wide range of queries, from product recommendations and inventory checks to troubleshooting and order tracking, all in a conversational and user-friendly manner.

Best Features:

• Simple, configurable setup

• Unlimited replies per customer

• Allows you to take over the conversation whenever you want

Pricing:

• Free Subscription – up to 50 Lyro conversations per month

• Lyro AI Subscription – starting at $42/mo per 50 Lyro conversations

• Tidio+ Subscription – starting at $535/mo

Ratings:

• G2: 4.7/5

• Capterra: 4.8./5

3. Nosto

Nosto is a powerful AI-driven platform that creates personalized shopping experiences for eCommerce websites. Its experience.AI harnesses the power of big data, artificial and business intelligence, and dynamic targeting to analyze a customer's behavior, preferences, and purchase history in real-time. This enables online retailers to deliver highly targeted product recommendations, personalized content, and tailored marketing messages across their websites, mobile apps, and email campaigns.

Best Features:

• Speedy setup via API or pre-built templates to reduce time to value

• Balance automation and control with cutting-edge AI and machine learning technologies

• Designed and built so you can access powerful tools that leave no negative impact on your site speed

Pricing:

• Custom pricing based on your business needs.

Ratings:

• G2: 4.6/5

4. Adobe Sensei

Adobe AI (formerly Adobe Sensei) is Adobe's AI and machine learning technology that enhances the capabilities of Adobe Commerce, providing eCommerce retailers with powerful tools for optimization and personalization. It leverages data analysis and GenAI to offer personalized product recommendations, predictive search functionalities, automated catalog management through image tagging and analysis, and personalized content and copy.

By integrating directly with Adobe Commerce, Adobe Sensei simplifies the implementation of AI-driven features, enabling you to deliver customized experiences, automate tasks, and make data-driven decisions.

Best Features:

• Quantifies the incremental impact of all marketing activities across business and campaign goals

• Provides a closer look at your customers and understand the cause and effect along the customer journey

• Predicts how leads and accounts will likely move through the buyer journey, helping you focus on the right prospects

Pricing:

• Prices are based on your specific business needs.

Ratings:

• G2: 4.1/5

5. Plerdy

Plerdy’s AI UX Assistant harnesses a wide range of metrics, offering insightful conversion rate optimization (CRO) advice to boost conversion rates and optimize user interaction.

This innovative tool translates raw data into actionable insights, offering detailed analyses of UX elements and providing targeted recommendations for enhancements. It generates comprehensive reports to be shared with clients or team members, facilitating collaboration and driving web performance optimization efforts.

Best Features:

• Leverages AI to crunch numbers, offering a potent UX and CRO analysis

• Translates raw data into actionable advice for web performance optimization

• Easy to integrate and won’t overload your website

Pricing:

• Free Subscription – limited resources

• Startup Subscription – $21/mo

• Scale Subscription – $42/mo

• Thrive Subscription – $70/mo

Ratings:

• G2: 4.7/5

• Capterra: 4.9/5

6. Banuba

Banuba is an AI-powered video and augmented reality (AR) technology platform that enables ecommerce brands to deliver immersive, interactive shopping experiences. With Banuba's SDKs and APIs, online retailers can easily integrate features like virtual try-on, face filters, and AI background replacement directly into their websites or apps — all while maintaining optimal web performance.

Built for speed and scalability, Banuba ensures its AR and video effects load efficiently without compromising Core Web Vitals or user experience. Whether showcasing beauty products, eyewear, or apparel, Banuba allows customers to visualize products in real-time, driving engagement and boosting conversions.

Best features:

• Lightweight, performance-optimized SDKs for fast web and mobile integration

• Real-time AR capabilities for try-ons and virtual product visualization

• Compatible with Shopify and leading ecommerce platforms

• Customizable filters and effects powered by advanced AI

Pricing:

• Custom pricing based on implementation and feature requirements.

Ratings:

• G2: 4.6/5

• Capterra: 4.7/5

7. Barilliance

Barilliance provides ecommerce personalization tools including cart abandonment emails, personalized product recommendations, on-site personalization, and live notifications. Barilliance leverages machine learning to automate personalized customer interactions and optimize conversion rates across your storefront.

Best features:

• It analyzes user behavior and the questions they ask of the AI assistant, and uses it to track intent, discover content gaps, and spot friction points.

• By identifying “at-risk” customers through behavioral data, it triggers automated recovery emails and personalized offers to boost customer lifetime value.

• Its single-snippet implementation allows ecommerce stores to deploy the software instantly without requiring extensive backend coding or developer resources.

Pricing:

• Custom pricing.

Ratings:

• G2: 4.5/5

• Capterra: 4.6/5

8. Wisepops

Wisepops is an on-site engagement platform that helps you build non-intrusive pop-ups, notification feeds, and embeds. Intended to optimize conversion rates, Wisepops collects and helps utilize data, while highly customizable smart triggers let customers build highly personalized pop-ups.

Consequently, it boosts your overall onsite conversion rate by engaging visitors at every step of their journey. You can use it to collect leads, offer discounts, or show AI-powered product recommendations, with native integrations for Shopify and Klaviyo.

Best features:

• You can fine-tune who sees your campaigns by segmenting visitors based on their location, the page they are viewing, or whether they’re a new or returning customer.

• Uses AI-powered triggers to display messages at the moment of highest impact, such as exit intent or specific scroll milestones.

• It allows you to create highly specific groups of visitors, ensuring that a discount code for new shoppers isn't shown to loyal customers who have already purchased.

Pricing:

• Starts at $49/mo.

Ratings:

• G2: 4.5/5

• Capterra: 4.9/5

Sales and marketing automation AI tools

9. Klaviyo

Klaviyo is the preferred choice for crafting tailored customer experiences and streamlining your marketing activities to accelerate business expansion.

The company boasts extensive capabilities, including Klaviyo AI – a cutting-edge solution powered by artificial intelligence. This technology employs machine learning algorithms to sift through large datasets of customer information, including previous purchases, browsing habits, and interaction trends.

Best Features:

• Leverages predictive analytics to forecast next order date, lifetime value, spending potential, and more

• AI helps you find the best time to email your customers

• Segments your audience based on a description of the people you want to reach

Pricing:

• You need to request a demo first before getting Klaviyo AI.

Ratings:

• G2: 4.6/5

• Capterra: 4.7/5

10. Buffer AI Assitant

The Buffer AI Assistant is a feature within the Buffer social media management platform designed to enhance content creation and scheduling with the power of artificial intelligence. This tool aims to assist eCommerce and other businesses in crafting compelling social media posts, optimizing post times based on audience engagement, and suggesting content improvements to increase reach and engagement.

Best Features:

• Creates engaging social media posts on the go

• Limitless social media post ideas tailored to your brand

• Automatic content repurposing

Pricing:

• Free Subscription – up to 3 channels

• Essential Subscription – $6/mo for 1 additional channel

• Team Subscription – $12/mo for 1 additional channel

• Agency Subscription – $120/mo for 10 channels

Ratings:

• G2: 4.3/5

• Capterra: 4.5/5

11. forms.app

forms.app is an online form builder that allows users to easily create forms, surveys, and quizzes with the help of an AI form generator feature. All you need to do is describe what you want to create, and the AI will handle the rest. It automatically generates options based on your question titles, saving you time and effort. The best part is even the free plan offers many advanced features like conditional logic, integrations, and payment collection, making it a great choice for small businesses.

Best Features:

• Over 25 form field types

• Create an online store with the product basket

• The AI-powered form generator makes form creation a breeze, saving you time and effort.

• Over 500 third-party integrations are available to automate your workflow.

Pricing:

• Free forever plan

• Basic: $25

• Pro: $35

• Premium $99

Ratings:

• G2: 4.5/5

• Capterra: 4.6/5

12. Salesforce Einstein

Salesforce Einstein is an integrated set of AI technologies that makes Salesforce Customer Relationship Management (CRM) applications smarter. In the context of eCommerce, Einstein powers personalized customer experiences, automates routine tasks, and provides insights to help businesses make informed decisions. It enhances various aspects of eCommerce, from personalized product recommendations and predictive search to customer service and marketing automation.

Best Features:

• Einstein GPT can generate AI-based personalized product descriptions

• Einstein Commerce Insights turns raw customer data into actionable merchandising insights

• Einstein Complet The Set automatically uplevels product recommendations with sets of complementary products

Pricing:

• Salesforce Einstein is a product unlocked by request. So you need to book a call first.

Ratings:

• G2: 4.3/5

• Capterra: 4.4/5

13. OptiMonk AI

OptiMonk AI enhances website engagement and conversion rates for eCommerce businesses through personalization. It leverages artificial intelligence to understand visitor behavior on your website in real time, allowing you to present the most relevant offers, messages, or content at the perfect moment.

A key feature of OptiMonk AI is its ability to segment visitors based on their actions, such as which products they view, how much time they spend on specific pages, and their stage in the buying process. This segmentation and all the other features enable highly targeted campaigns that speak directly to the visitor's interests and needs, significantly increasing the chances of conversion.

In fact, OptiMonk claims that “Ecommerce brands see an average 24.3% lift in online revenue” after integrating their product.

Best Features:

• Automatically writes conversion-optimized product descriptions, headlines, and lists

• Improves pop-up conversion rates through personalization

• Tailors landing page content based on the interest of the visitor

Pricing:

• OptiMonk AI starts from $ 249/month.

Ratings:

• G2: 4.7/5

• Capterra: 4.9/5

14.SocialBee

SocialBee is a platform for managing all your social media accounts in one place. It features an AI Copilot that builds entire social strategies, generates custom images, and crafts platform-specific captions for posts.

Consequently, it’s a highly efficient tool for busy people who need to maintain a consistent social presence without manual work. The consistent presence, paired with a unified engagement inbox, helps drive traffic and build community around your store.

Best features:

• Allows you to organize your posts into specific buckets (e.g., promos, tips, or reviews) to ensure a balanced, varied posting schedule.

• Its AI Copilot transforms a website link or a brief idea into a full content strategy, complete with ready-to-share posts and visuals.

• You can set evergreen content to automatically re-queue using the “Variations” feature, ensuring each repeat post looks fresh and unique to avoid platform penalties.

Pricing:

• Starts at $24/mo

Ratings:

• G2: 4.7

• Capterra: 4.5

15. Boost.AI

Boost.AI provides enterprise-grade conversational agents that automate complex customer service workflows for high-volume sectors like fintech and insurance. It understands complex questions and provides helpful answers, keeping your customers happy when you’re not available.

Best features:

• The platform uses a Hybrid NLU approach, combining traditional intent-based logic with generative AI to ensure answers are both creative and factually accurate.

• It comes with pre-trained industry modules for specialized, highly regulated sectors like banking, insurance, and the public sector.

• The platform scales from basic FAQs to “Agentic” workflows that can perform complex, multi-language tasks across all digital channels.

Pricing:

• Custom pricing.

Ratings:

• G2: 4.7/5

• Capterra: 4.8/5

AI tools for Ecommerce operations optimization

16. Competera

Competera is an advanced competitive intelligence platform designed to empower eCommerce businesses with actionable insights into their competitors' strategies and market trends. Utilizing artificial intelligence, Competerra scans and analyzes vast amounts of data from various online sources, providing comprehensive reports on competitors' pricing, product assortment, promotional tactics, and customer reviews.

Best Features:

• Real-time monitoring alerts you to significant changes in your competitors' strategies, such as price adjustments or new product launches.

• Detailed analytics that help businesses understand market dynamics, identify emerging trends, and uncover untapped market segments.

• Every data point is secured by the SLA agreement and goes through both manual and automated quality assurance procedures before the information goes live.

Pricing:

• Competera pricing is company-based; hence, you need to submit a request.

Ratings:

• G2: 4.9/5

• Capterra: 5/5

17. Kount

Kount is a comprehensive digital fraud prevention platform that leverages advanced artificial intelligence and machine learning technologies to help eCommerce businesses protect against online fraud, reduce chargebacks, and increase sales. It provides real-time fraud analysis and scoring by examining transactions across multiple data points, including device identification, geolocation, and historical data patterns, to detect and prevent fraudulent activity accurately.

Best Features:

• Kount is the only service provider on the market today that uses two forms of machine learning fraud detection: supervised and unsupervised.

• They feed their machine-learning algorithms with decades of history.

• Kount gives a clear explanation of why and how decisions are made, providing your team with complete transparency and better insights for future policy adjustments.

Pricing:

• Kount’s pricing plans are tailored to your business, so you need to request a quote.

Ratings:

• G2: 4.8/5

• Capterra: 4.7/5

18. Riskified

Riskified protects your store from bad buyers by using AI algorithms to check every order. It offers a comprehensive risk intelligence platform that automates fraud management and optimizes revenue across the entire customer journey. 

Through its Chargeback Guarantee, Riskified assumes full financial liability for any fraud-related chargebacks on orders it approves.

Best features:

• If a fraudulent transaction is approved by the system and later results in a chargeback, Riskified reimburses the merchant for the full amount, effectively eliminating the financial risk of fraud.

• By leveraging its “Adaptive Checkout” technology, the platform uses real-time AI to tailor the checkout flow, blocking blatant fraud while applying minimal verification to borderline cases to maximize conversions.

• The AI extends protection via “Account Secure”, which tracks login behavior and account changes, successfully blocking account takeover (ATO) attempts and protecting loyalty points.

Pricing:

• Custom pricing.

Ratings:

• G2: 4.5/5

• Capterra: 4.6/5

19. Prisync

Prisync provides automated price tracking and AI-driven competitor discovery across any ecommerce platform or marketplace. It’s a premium pricing intelligence tool that ensures your products are always priced at the most competitive level. 

Its dynamic repricing engine automatically syncs your store's prices in real time based on your custom rules and competitor pricing shifts.

Best features:

• The platform automatically monitors the prices and stock levels of your competitors across a variety of marketplaces and web domains, centralizing all market data into a single dashboard.

• You can create dynamic pricing rules that automatically adjust your store's prices to stay competitive with rivals while ensuring you never dip below your desired profit margins.

• By monitoring competitor stock availability, the tool enables “Smart Stock” pricing, allowing you to raise prices for high-demand items when competitors go out of stock.

Pricing:

• Starts at $99/mo

Ratings:

• G2: 4.7/5

• Capterra: 4.8/5

20. Coupler.io

Coupler.io automates the flow of business data into spreadsheets, BI tools, and AI platforms to streamline reporting so you don't have to constantly copy and paste. Also, you can see your sales trends in one clear place. 

Best features:

• You can schedule data imports to run as frequently as every 15 minutes, ensuring your spreadsheets and BI tools always display the most recent sales and marketing metrics.

• The tool offers over 420 integrations, allowing you to easily pull data from platforms like Shopify, Amazon, and Facebook Ads into destinations like Excel or BigQuery.

• Its no-code “Preview and Transform” module allows users to clean, filter, and blend data from multiple sources before it ever reaches their report.

Pricing:

• Starts at $32/mo

Ratings:

• G2: 4.8/5

• Capterra: 4.9/5

SEO and content generation AI tools

21. ChatGPT

ChatGPT is an advanced language model developed by OpenAI, designed to understand and generate human-like text based on the input it receives. It’s a versatile AI tool that can assist in creating product descriptions, generating marketing content, and even managing simple tasks like email responses or social media engagement.

Its ability to learn from interactions and feedback allows it to continuously improve its responses and become more aligned with the brand's voice and customer needs over time.

To get the most out of ChatGPT and similar language models, you need to specialize in feeding high-quality prompts. Here’s how to achieve that:

1. Be Clear and Specific: The more detailed your prompt, the better the AI can understand and generate the desired output. If you're asking for information, specify precisely what you need.

2. Define the Context or Purpose: Explain the context or the purpose behind your request. For text generation, clarify whether you seek information, advice, a story, or creative writing.

3. Incorporate Examples or Analogies: When applicable, include examples or draw analogies to guide the AI towards the style or outcome you envision. For text, you might specify a tone (e.g., professional, whimsical, sarcastic) or reference a well-known work ("write a story in the style of J.K. Rowling").

Pricing:

• Free Subscription – limited access to the flagship GPT-5.2

• Go Subscription - $8/month, designed for extended access to GPT-5.2 Instant

• Plus Subscription – $20/month, access to GPT-5.2 Thinking

• Team Subscription – $25/per user / month billed annually, unlimited GPT-5 messages

• Enterprise Subscription – you need to contact sales

22. Jasper

Jasper is an AI writing assistant that empowers eCommerce businesses to generate high-quality content. It excels in creating compelling product descriptions, engaging marketing copy, and informative blog posts, all tailored to enhance brand voice and boost SEO performance.

Jasper's AI algorithms are designed to understand context and customer intent, enabling it to produce content that resonates with target audiences and drives conversions. Ideal for scaling content creation without sacrificing quality, Jasper helps eCommerce sites maintain a consistent and persuasive online presence, significantly improving their content marketing strategy and engagement with potential customers.

Best Features:

• You can write creative copy in 30+ languages

• Get actionable insights and AI recommendations for how to double down on your best content and update your worst

• Turn a single brief into a multichannel campaign in seconds and automatically

Pricing:

• Creator Subscription – $49 per month/seat

• Pro Subscription – $69 per month/seat

• Business Subscription – need to contact sales for a quote

Ratings:

• G2: 4.7/5

• Trustpilot: 4.4/5

23. Sitechecker

Sitechecker is a powerful SEO platform leveraging artificial intelligence to optimize and streamline SEO strategies. Designed for businesses and professionals, it offers a comprehensive suite of tools to enhance website performance and search engine visibility.

The platform excels in identifying and addressing technical issues, monitoring SEO performance, and providing actionable insights to boost rankings. With its user-friendly dashboard and customizable reports, Sitechecker makes it easy for users to manage complex SEO tasks, whether they're beginners or seasoned experts.

Best Features:

• AI-driven competitor analysis enhances strategic positioning

• A comprehensive toolset covers all aspects of SEO monitoring and optimization

• User-friendly dashboard that simplifies complex data

Pricing:

• Basic Subscription – $59/month

• Standard Subscription – $149/month

• Premium Subscription – $349/month

Ratings:

• G2: 4.6/5

• Capterra: 4.6/5

24. Surfer AI

Surfer AI is an SEO optimization tool designed to help businesses and content creators boost their website's search engine rankings through data-driven analysis. It evaluates content against top-performing pages in search results, offering recommendations on keyword usage, content structure, and other on-page elements to improve visibility.

Its real-time content editor and SERP analyzer streamline the process of creating SEO-friendly content that aligns with user search intent, making it easier for businesses to attract more organic traffic and engage effectively with their audience.

Best Features:

• Anti-AI detections so your content could sound more human

• Surfer AI analyzes more than 300K words when writing your content

• Automatically generate content in 8 different languages

Pricing:

• You have two options to purchase Surfer AI:

• Choose Scale AI or Enterprise plan with recurring AI articles and save money.

• Purchase AI bundles on demand for any subscription. You can do so from the app by clicking the "Buy AI credits" button on the bottom-left corner of your dashboard

Ratings:

• G2: 4.8/5

• Trustpilot: 4.3/5

25. Frase

Frase.io is an AI-powered content optimization platform that aims to help content creators, marketers, and SEO experts improve their content creation process and boost their SEO performance.

By using advanced natural language processing (NLP) and machine learning techniques, Frase.io evaluates and refines content based on targeted keywords, themes, and queries. This enables users to easily generate content that captivates the audience and ranks well on search engines.

Best Features:

• Analyzes search queries and generates research-driven SEO content with AI

• Leverages AI to generate full-length, optimized content briefs in 6 seconds.

• Automatically compares your content’s keywords with those of your top competitors.

Pricing:

• Free Subscription – limited to 1 user and 1 search query

• Solo Subscription – $15/mo

• Basic Subscription – $45/mo

• Team Subscription – $115/mo

Ratings:

• G2: 4.8/5

• Capterra: 4.8/5

26. Synthesia

Synthesia is an innovative platform leveraging artificial intelligence to transform how videos are created, offering a streamlined solution for professionals and creators. It employs cutting-edge technology to enable the generation of videos from text, dramatically reducing the time and resources typically required for video production.

By utilizing AI, Synthesia allows you to quickly produce engaging and visually appealing videos, making it an ideal tool for educational content, marketing materials, and corporate communications.

Best Features:

• Create custom or choose from 160 diverse AI avatars to make your videos more engaging

• Choose from hundreds of natural-sounding voices

• Automatically translate your videos into 120 languages to reach your worldwide audience

Pricing:

• Starter Subscription – $22/mo

• Creator Subscription – $67/mo

• Enterprise Subscription – custom pricing

Ratings:

• G2: 4.7/5

• Trustpilot: 4.4/5

27. Hypotenuse AI

Hypotenuse AI is an AI-powered content platform for ecommerce brands, streamlining product content creation, data enrichment, and image editing. It enables bulk generation of high-quality, SEO-friendly descriptions and marketing copy while maintaining brand consistency.

Trained for ecommerce, it understands product data, customer intent, and industry nuances to create engaging, conversion-driven content. Ideal for retailers, manufacturers, and distributors, it integrates seamlessly with eCommerce tech stacks to enhance workflows, boost discoverability, and drive sales.

Best features:

• Generate product descriptions, meta data, and product images in bulk, saving hours of manual effort

• AI-powered enrichment and tagging to structure and enhance product data automatically

• Seamless integration with PIMs, CMSs and ecommerce platforms like Shopify

• SEO optimization and keyword suggestions to enhance product visibility

Pricing:

• Marketing & SEO Essential - $56/month

• Ecommerce Basic subscription - $150/month

• Ecommerce Pro and Enterprise subscription - Custom

Ratings:

• G2: 4.7/5

28. Grammarly AI

Grammarly AI helps you write without mistakes. Additionally, it analyzes your tone to ensure your writing matches your intent, whether you need to sound professional, friendly, or persuasive. Using AI writing tools like Grammarly prevents clarity and phrasing errors that could undermine your site's credibility. 

It integrates seamlessly with your browser, email client, and hundreds of business apps to keep your communication clear and trustworthy everywhere you work.

Best features:

• Analyzes word choice and phrasing to provide a real-time assessment of how your message will land with your audience, allowing you to adjust for the perfect level of confidence.

• Uses AI to identify complex syntax errors, inconsistent punctuation, and awkward sentence structures that proofreaders often miss.

• It can rephrase entire paragraphs or specific sentences to improve flow, clarify your message, or change the level of formality in a single click.

Pricing:

• Free version, premium is $12/mo

Ratings:

• G2: 4.7/5

• Capterra: 4.7/5

Analytics and Insights AI Tools

29. Zoho Analytics

Zoho Analytics is an advanced data analytics solution that harnesses the power of artificial intelligence to empower you and your business with deep insights and data-driven decision-making. This platform simplifies the data analysis process, allowing you to visualize their data through customizable reports and dashboards easily.

Zia, the conversational AI assistant, can help you generate narratives, predict trends, and answer queries through natural language processing (NLP). This allows for intuitive data exploration and automated insights, enabling you to make informed decisions quickly and effectively.

Best Features:

• A shallow learning curve, as everything you need to do is ask Zia the insights you want it to generate, and the AI does it

• Zia can predict scenarios and plan ahead of time with intelligent forecasting

• Zia can be accessed on mobile devices as an immersive chat-like interface

Pricing:

• Upon request.

Ratings:

• G2: 4.7/5

• Trustpilot: 4.4/5

30. Reality by Uxify

Reality by Uxify combines Uxify Experience and Uxify Engagement into one clear view: what your visitors feel (speed, stability, interactivity, friction) and what they do because of it (browse, stall, drop off, convert).

With Reality you track real-user performance signals like Core Web Vitals and related UX metrics across browsers (including Safari) and slice them into hundreds of breakdowns, so you can stop guessing where things feel “off.” Then you connect those experience signals to business outcomes to spot the exact moments the journey cools down on the way to checkout, and what’s costing you conversions.

Best Features:

• Monitor experience with real-user data: 9 site metrics with 700+ breakdowns (Core Web Vitals, speed, visual stability, click interactivity, and friction).

• Monitor engagement that maps to money: 40 business metrics with 2,000+ breakdowns, showing how performance + friction + browsing types affect results.

• Works where others struggle: track key experience metrics across major browsers, including Safari.

• Go from “interesting” to actionable fast: filter, compare, benchmark, set alerts, and analyze without drowning in dashboards.

Pricing:

• Reality by Uxify pricing is based on your specific business needs.

31. Qualtrics XM

Qualtrics XM is a comprehensive experience management platform that leverages robust AI technology to help organizations optimize customer, employee, product, and brand experiences. This solution enables users to capture and analyze data from multiple touchpoints, providing actionable insights to drive improvements across various business aspects.

Their products are divided into three categories: Customer Frontline, People Teams, and Strategy and research. Each leverages AI technologies to provide deep-level insights, recommendations on the next best step, and more.

Best Features:

• Provides sophisticated tools for deep analysis and visual reporting of customer and employee feedback.

• Utilizes AI to forecast trends and suggest actionable insights, enhancing proactive decision-making.

• Facilitates the immediate gathering and response to feedback across various touchpoints, improving responsiveness and adaptation.

Pricing:

• You need to request pricing.

Ratings:

• G2: 4.4/5

• Capterra: 4.7/5

What to look for in AI tools for E-commerce

Put simply:

The AI tools you adopt must elevate your business performance by answering your specific needs without disrupting your established workflow and putting you or your customers at security risk.

In fact, you must apply this approach to every tool, service, solution, and plugin you decide to integrate into your business.

To make the selection process easier for you, use the following list while evaluating AI tools (or any other tool):

Q1: How does the AI tool integrate with existing platforms and technologies on my website?

Investigate the tool's compatibility with your current website infrastructure, including any CMS, CRM, analytics, or eCommerce platforms you use.

Q2: What specific AI capabilities does the tool offer, and how do they align with my website's needs?

Delve into the tool's core artificial intelligence technologies, such as machine learning, natural language processing, or image recognition, and assess how these capabilities address your website's specific requirements.

Q3: Can the AI tool adapt to my website's scale and traffic fluctuations?

Evaluate the tool's scalability and ability to handle peak traffic periods without compromising website performance or user experience. You don’t want to invest money and time training a team using a tool that will need to be replaced after a month.

Q4: What kind of data does the AI tool require, and how will it collect, process, and store this data?

Understand the data inputs needed for the tool to operate effectively and the implications for data privacy, security, and compliance.

Q5: How user-friendly is the AI tool's interface for my team and website visitors?

Consider the learning curve for your team to manage the tool and the impact on the user experience for visitors interacting with AI-driven features.

For instance, here’s how easy it is for IKEA customers to use their augmented reality Place app:

Q6: What customization options does the AI tool offer to align with my brand and website design?

Look into how much you can customize the tool to ensure it integrates seamlessly with your website’s aesthetic and branding.

Q7: How does the AI tool measure and report on its performance and impact on my website's goals?

Investigate the tool's analytics and reporting capabilities to ensure you can track its effectiveness against your website's key performance indicators.

Q8: What support, training, and resources does the AI provider offer to ensure successful implementation and ongoing use?

Assess the level of support provided, including training materials, customer service availability, and community resources, to facilitate smooth adoption and troubleshooting.

Q9: What is the feedback loop for improving the AI tool based on performance data and user interactions?

Determine how the tool learns from data and interactions to improve its functionality and relevance to your website's evolving needs.

Q10: What are the financial implications of adopting this AI tool, including setup costs, subscription fees, and potential ROI?

Evaluate the total cost of ownership, considering all associated expenses and the potential return on investment through increased efficiency, sales, or customer satisfaction.

FAQs

What are the benefits of using AI tools in eCommerce?

AI tools offer several benefits, including enhanced customer experience through personalized recommendations and customer service chatbots, improved efficiency in operations like inventory management and logistics, and increased sales and conversion rates through optimized pricing and targeted marketing strategies.

What are the privacy and security concerns when using AI tools?

Privacy and security are critical concerns when implementing AI tools. The use of artificial intelligence involves handling large amounts of customer data, which can raise issues around data protection and potential breaches. It's essential for businesses to ensure that their AI tools comply with relevant data protection regulations (like GDPR) and implement robust security measures to protect customer information from unauthorized access or leaks.

Can a small business afford AI tools, and what are the cost implications?

Many AI tools are now more accessible and affordable for small businesses due to scalable subscription models and cloud-based services. Costs can vary, but many platforms offer tiered pricing or pay-as-you-go models, allowing businesses to start small and scale as they grow.

Which AI tool is best for an eCommerce platform?

There are many great premium and free AI tools for eCommerce: Navigation AI is excellent for making your site load fast, and Lyro is better if you need help talking to customers quickly at night. There are other AI tools for product sales, content writing, consulting, and more. The right choice depends on what your store needs most right now.

How can AI be used in eCommerce?

Using AI in ecommerce helps with many tasks, such as writing, ads, and support. You can use it to suggest products to buyers or to track the progress of your shipments. It also helps you see which products are selling the most.

Can AI tools replace human teams?

No, they just help. While AI ecommerce marketing can do many small tasks quickly, you still need people to make big decisions and care for customers. Using AI-powered eCommerce systems allows your staff to free up their time and make room for more important strategic decisions.